To reserve your property and/or your travel experience (and prevent anyone else booking it for the same dates) we ask you to pay a minimum of 50% deposit or full amount. Please note the deposit is non-refundable, except where the property is unavailable and we can't find you an alternative for the same value (in which case we’ll refund you in full). We recommend you take out holiday insurance – just in case the holiday gremlins find a way to keep you at home.
12 weeks prior to your arrival date otherwise we reserve the right to cancel the booking and re-let the property.
We ask you to pay a minimum of 50% deposit.
If you let us know more than 12 weeks before your intended departure date, then we’re happy to refund you the balance of your holiday. Unfortunately, we’re not able to refund the deposit you paid to secure your booking.
Don’t worry – it’s all to do with the exchange rate. The price may change because the owners of your property charge in the local currency and the exchange rate has fluctuated slightly since you paid your deposit. This has affected the final balance by a small amount. The rate can go up or down, so fingers crossed your final bill is a little bit less than we originally quoted. If you wish to fix the price, simply pay for your booking in full at the deposit stage.
As long as you leave the place clean, tidy and in the same condition as the beginning of your stay, the property owner will return your security deposit shortly after your holiday is over.
By confirming a booking you authorise us to charge your credit card up to the value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement. Some owners require their security deposit to be paid locally or in advance of arrival (you will be notified if this is the case).
Some property owners deal in Euros / Dollars. Because we are a UK-based company, we convert prices into Pound Sterling. Please note that the price for many of our properties is calculated and quoted in Euros and that both the deposit and balance amounts shown during the booking process represent the sterling equivalents. Therefore, while the deposit amount is the actual amount you will be charged, the balance amount in sterling is only a guide and will vary upwards or downwards in line with exchange rate fluctuations between the date of booking and the balance due date.
Exchange rates fluctuate all the time. In order to minimise any impact to you, we use the most competitive rates available, which are typically better than you would receive directly from your bank.
From personal experience, we’d recommend heading to Just Travel Cover. It’s easy to use and you’ll have a great deal in a jiffy. It is just a suggestion from Ncg Experience and we don't force anyone to agree.
When you book with Ncg Experience, we send you a confirmation of the cost. That is all you’ll be asked to pay. The only exception to this is either:
